KCLS CONCIERGE SERVICES
Client Resources
Coming Soon: KCLS Concierge Services is targeting January 20, 2027 for launch, subject to readiness. These reference documents describe our planned concierge service. Review the guides and policies here, and join the launch waitlist on our Concierge Services page for updates and consultation next steps.
Less paperwork, more personal support
These are reference documents you can read or save without signing or returning them. After reviewing your inquiry and emailed intake form, KCLS arranges a phone consultation and then a home consultation. If we both decide to proceed, we complete enrollment together on paper. Both parties sign and date two matching sets: one stays with you and one with KCLS. No client portal or signing app is required.
Your client library
START HERE | 17-PAGE PDF
Client Handbook & Complete Service Guide
Your full guide to concierge services, eligible tasks, package visits, scheduling, payments, cancellations, client rights, privacy, and service concerns. The handbook is also your complete client service guide.
Open the Client Handbook (PDF)
QUICK REFERENCE | 1-PAGE PDF
Welcome & Service Overview
A brief overview of the Essential, Enhanced, and Extended packages, flexible tasks within your reserved visit, service hours, and what happens after enrollment.
Open the Welcome & Service Overview (PDF)
SCHEDULING & PAYMENTS | 1-PAGE PDF
How Your Visits & Invoices Work
KCLS agrees on your dates with you, enters your appointments, and sends a Square invoice by text or confirmed email. You do not select dates through a booking link. This guide explains one-time and recurring arrangements, prepayment deadlines, and written payment accommodations.
Open Scheduling & Payment Instructions (PDF)
ARRIVAL & SERVICE TIME | 2-PAGE PDF
Provider Late Arrival Policy
What to expect if your provider is delayed, how KCLS communicates with you, and how undelivered prepaid service time is addressed. A provider delay does not shorten your reserved service entitlement.
Open the Provider Late Arrival Policy (PDF)
YOUR INFORMATION | 2-PAGE PDF
Client Privacy & Secure Records Notice
How client information is collected, used, protected, retained, and shared, plus how to contact KCLS about records or corrections.
Open the Client Privacy Notice (PDF)
Paperwork & Client Copies
Our paper-first process, two matching signed sets, immediate client copies and secure business records. Additional eligible copies follow identity and authority verification.
Open Paperwork & Client Copies (PDF)
Package Pricing & Sales Tax
Essential (4 hours): $132 + $10.89 tax = $142.89. Enhanced (6 hours): $198 + $16.34 tax = $214.34. Extended (8 hours): $264 + $21.78 tax = $285.78. Package totals include 8.25% sales tax. Separately approved fees are additional; their tax treatment and the full invoice total are confirmed before payment.
Open Package Pricing & Sales Tax (PDF)
2027 Holiday Calendar
Plan ahead for KCLS holiday closures. Closures follow the actual holiday date, without an extra weekday closure when a holiday falls on a weekend.
Open the 2027 Holiday Calendar (PDF)
Service Area Map
Explore the Houston area illustration and contact KCLS to check your exact service address. The map shows an approximate geographic radius; standard mileage eligibility uses driving miles from the designated operating location.
Open the Service Area Map (PDF)
Client Safety & Reporting Concerns
You have the right to respectful service and freedom from abuse, neglect, exploitation and retaliation. You may report concerns directly to outside authorities, including concerns about KCLS or its owner. You do not need KCLS permission or proof.
Immediate danger: call 911. For suspected abuse, neglect or exploitation of a person age 65 or older or a qualifying adult with a disability in a community setting, or suspected child abuse or neglect, call the Texas Abuse Hotline: 1-800-252-5400. For allegations involving nursing homes, assisted living or certain regulated providers, call Texas HHS: 1-800-458-9858 or the responsible regulator. Tell intake the setting and provider for routing.
The DFPS online reporting website is for nonurgent reports only. Call instead for urgent concerns. KCLS phone and email are not emergency services and are not continuously monitored. Good-faith reports and cooperation with authorities are protected from retaliation.
Open the Client Safety & Abuse Reporting Notice (PDF)
Open the Full Abuse Prevention & Reporting Policy (PDF)
These are informational documents. No signature or return is required. We provide the notice at enrollment and record the version delivered.
What you will still complete
Return your intake information by business email. At the home consultation, complete the applicable service agreement, individualized service plan, billing election, required acknowledgments and authorizations with KCLS. You receive your completed signed set at signing, plus applicable guides and required notices. For covered home sales, KCLS explains the three-business-day right to cancel the new enrollment agreement without penalty and provides two completed cancellation notices at signing. This right is separate from ordinary appointment cancellation. Visiting this page does not sign an agreement, approve services or authorize payment.
You do not need to return the handbook or guides. We will confirm receipt of the applicable service guide through your enrollment paperwork. Your signed agreement and accepted updates govern your services; a website update does not automatically change an existing signed agreement.
Questions or need another format?
Open a PDF on your phone, tablet, or computer and save a copy for your records. If you need a document emailed, printed, or explained, we are happy to help. Please contact KCLS directly for scheduling changes or questions.
281-881-4766 | support@kclslegacycare.com
Current reference collection: October 31, 2026. KCLS provides nonmedical concierge assistance. For emergencies, call 911.